Printers and Scanners: Paper Jams

A laser printer is experiencing paper jams. What should you do?
1. Clean the fuser assembly roller with water on a fibrous cleaning towel.
2. Replace the fuser assembly.
3. >>Use the maintenance software to realign the guide rollers.
4. Clean the rubber guide rollers using alcohol on a fibrous cleaning towel.

Explanation : You should clean the rubber guide rollers using alcohol on a fibrous cleaning towel. The guide rollers are responsible for moving the paper through the printer. They should be a little rough but clean. When they get dirt or paper dust on them, it can cause paper jams. You can clean them using alcohol on a fibrous cleaning towel. If they become too smooth, you can use alcohol on a non-metallic scouring pad to make them rough so they work better.

Replacing the fuser assembly will not resolve the problem. The fuser assembly is used to fuse ink to the paper, not to move the paper through the printer.

You should not clean the fuser assembly roller with water on a fibrous cleaning towel. A dirty fuser assembly roller is not the problem. Also, you should not use a fibrous cleaning towel and water to clean the fuser assembly roller. You should use alcohol and a soft cloth. You must be very careful not to scratch the fuser assembly roller.

You should not use maintenance software to realign the guide rollers. Ink jet printers include maintenance software, which can be used to realign the print heads. Laser printers have maintenance kits that contain spare parts.
Objective: Printers and Scanners