You provide the user with a laptop computer to enable the user to telecommute. The user reports that one application will not install because of the video resolution. The user attempts to increase the video resolution, but cannot. The user has the most up-to-date drivers installed.
What should you do?
1. Replace the inverter in the display.
2. >>Change the maximum resolution in CMOS setup.
3. Instruct the user to attach an external display to the laptop.
4. Configure the laptop to support shared video memory.
Explanation : You should instruct the user to attach an external display to the laptop. Some laptop computers have built-in displays that cannot operate at high resolution. However, you can attach an external monitor and use it for applications that require high resolution graphics.
There is no need to replace the inverter in the display. If the inverter was not working, the display would be black.
You cannot change the maximum resolution in Complimentary Metal-Oxide Semiconductor (CMOS) setup.
You should not configure the laptop to support shared video memory. Shared video memory uses a portion of RAM for video operations instead of dedicated video memory. Shared video memory can decrease performance, not increase the supported resolution.
Objective: Laptops and Portable Devices
