A user's laptop has a built-in wireless antenna. The user cannot connect to the wireless access point. When the user attempts to view wireless networks, none are listed. Other computers can connect to the wireless access point.
What should you try? (Select TWO.)
1. >>Verify that the user's TCP/IP settings are configured for automatic addressing.
2. Ask the user to open the display further.
3. >>Verify that the wireless antenna is turned on.
4. Verify that there is line of sight between the laptop and the wireless access point.
5. Disable the Ethernet adapter.
6. Install Windows XP Service Pack 2.
Explanation : Some laptops that have built-in wireless antennas include a button that turns wireless support off and on. You should first verify that the user has not accidentally pressed that button. Sometimes you need to enable the wireless connection through software, such as through the Network Control Panel utility or Device Manager.
Some wireless antennas are built into the display. Sometimes opening the display further will solve the problem.
The user's TCP/IP settings are not the cause of the problem. The computer cannot locate any wireless networks. This is a physical issue, not an IP addressing issue.
You do not need to disable the Ethernet adapter. A laptop can support both an Ethernet adapter and a wireless antenna at the same time.
You do not need to install Windows XP Service Pack 2. If the wireless antenna was built into the laptop, it is likely that the necessary drivers were installed by the Original Equipment Manufacturer (OEM). Also, Service Pack 2 is not required for wireless networking.
You do not need to verify that there is line of sight between the laptop and the wireless access point. The 802.11b and 802.11g protocols are radio-frequency protocols and do not depend on line of sight.
Objective: Laptops and Portable Devices
