The Sales department uses a shared inkjet printer. Several users report that the color of print jobs is wrong. When you run a diagnostic print, you discover that blue areas are not printing. You replace the ink jet cartridge, but the problem still occurs.
What should you do?
1. >>Use the maintenance software provided by the manufacturer.
2. Clean the nozzles using denatured alcohol.
3. Use a low static vacuum to clean the printer.
4. Replace the printer driver.
Explanation : An inkjet printer exhibits print quality problems when the nozzles are dirty, when the print heads are dirty, or when the print heads are misaligned. These problems can be corrected in most inkjet printers by running the maintenance software provided by the manufacturer. The most likely problem when one color does not print is that the nozzle for that color has become clogged.
You should usually not use a vacuum on an inkjet printer.
You should not clean the nozzles using denatured alcohol. The maintenance software is the best way to clean the nozzles. Also, because inkjet printers use water-based ink, you should use water instead of denatured alcohol when you do need to manually clean ink off a component.
You should not replace the printer driver. It is unlikely that the printer driver is causing blue ink not to print. The printer driver is responsible for translating application and operating system commands to a language the printer can understand.
Objective: Printers and Scanners
