Sue reports that the keyboard on her laptop computer is not working. When she types the word "lion", the text "356n" appears.
What should you do?
1. >>Verify that the Fn key is not stuck.
2. Verify that the Caps lock key is not stuck.
3. Replace the keyboard.
4. Attach an external keyboard.
Explanation : You should verify that the Fn key is not stuck. You can lock the Fn key down by pressing the Fn+Scroll keys. Therefore, you should also check The Fn key is used to provide alternate keyboard functions for some keys on a laptop computer. For example, some alphabetic keys become numbers, allowing you to use the regular keyboard as a keypad.k whether the Scroll key is active.
To unlock a locked function key, press the Fn+Scroll keys again.
You should not verify that the Caps lock key is not stuck. The Caps lock key causes letters to be typed in uppercase even if the Shift key is not pressed.
There is no need to replace the keyboard. The keyboard is not malfunctioning. The problem is just a stuck key or user error.
There is no need to attach an external keyboard. The keyboard is not malfunctioning.
Objective: Laptops and Portable Devices
Sub Objective(s): Use tools, diagnostic procedures and troubleshooting techniques for laptops and portable devices.
Component replacement CompTIA A+ Certification: 220-602
